Privacy policy

ARTEVE TEARS — PRIVACY POLICY

Effective Date: July 1, 2026
Last Updated: July 1, 2026

Welcome to Arteve Tears. We are a premium fragrance brand operating from Nigeria and serving customers across Africa, the United States, the United Kingdom, and other regions globally. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you purchase from us, visit our website, or interact with us on social media.

By engaging with Arteve Tears — whether through our website, Instagram, WhatsApp, or email — you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are
Arteve Tears is a fragrance brand registered and operating in Nigeria.
Brand Name: Arteve Tears
Instagram: @artevetears
Privacy Contact: contact@artevetears.com

2. Legal Basis for Processing (NDPA Compliance)
We process your personal data in accordance with the Nigeria Data Protection Act 2023 (NDPA) and, where applicable, other data protection regulations such as the GDPR for customers in the European Economic Area.

Our legal bases include:
• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests

3. Information We Collect
We collect only what is necessary, including:
• Full name
• Phone number
• Email address
• Delivery address
• Order history
• Communication records

Payment Information: Payments are processed via Paystack. We do not store or access your card or banking details.

4. How We Collect Information
We collect data through:
• Website
• Instagram and social media
• WhatsApp
• Email
• Google Analytics
• Meta Pixel

5. How We Use Your Information
We use your data to:
• Process and deliver orders
• Provide customer support
• Send order updates
• Send marketing (only with consent)
• Improve services through analytics

You can withdraw marketing consent at any time via email.

6. Cookies and Tracking Technologies
We use:
• Google Analytics (anonymous usage data)
• Meta Pixel (ad tracking and performance)

You can manage cookies via browser settings or opt-out tools.

7. Data Sharing
We do not sell your data.

We only share with:
• Paystack (payments)
• Delivery partners
• Analytics providers (Google, Meta)

All partners must comply with data protection laws.

8. International Data Transfers
Your data may be processed outside Nigeria (e.g., US, UK).
We ensure proper safeguards are in place.

9. Data Retention
We retain data only as long as necessary, including:
• Order fulfillment period
• Customer support needs
• Legal requirements (typically up to 6 years)

10. Your Rights
You have the right to:
• Access your data
• Correct your data
• Delete your data
• Restrict processing
• Request data portability
• Withdraw consent
• Object to marketing

Contact: contact@artevetears.com

11. Children’s Privacy
We do not knowingly collect data from minors without parental consent.

12. Data Security
We use:
• SSL encryption
• Restricted access
• Secure storage systems
• PCI-DSS compliant payment processing

In case of a breach, we will notify affected users and authorities.

13. Future Features
We may introduce:
• User accounts
• Referral systems
• Loyalty programs
• Personalized recommendations

Policy updates will reflect these changes.

14. Complaints
You may contact the Nigeria Data Protection Commission (NDPC):
Website: ndpc.gov.ng
Email: info@ndpc.gov.ng

We recommend contacting us first.

15. Changes to This Policy
We may update this policy periodically. Updates will be posted with a new effective date.

16. Contact
Arteve Tears
Email: contact@artevetears.com

Instagram: @artevetears
Location: Lagos, Nigeria